Complaints

St Philip’s school wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

St Philip’s is committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:

• By letter – St Philip’s School, Harrow Close, Chessington, Surrey KT9 2HR
• By email – office@stphilips-chessington.org
• By telephone – 020 8397 2672
• Or in person, after making an appointment

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue. If you require assistance in raising your complaint please let the school know so we can put in place appropriate arrangements to support you throughout the complaints process.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard. You can access the policy by clicking the link below; alternatively, a hard copy can be obtained from the school office.

Complaints Policy and Procedure

In the first instance all complaints should be brought to the attention of Ben Walsh, Headteacher, St Philip’s School, Harrow Close, Chessington, Surrey KT9 2HR
Tel: 020 8397 2672 or Email: bwalsh@stphilips-chessington.org

Or alternatively, if the complaint is with reference to the Headteacher, the complaint should be made to John Prior, Executive Head (Quality and Development)/Deputy CEO, Orchard Hill College Academy Trust, Quadrant House, 8th Floor The Quadrant, Sutton SM2 5AS

Students develop very high levels of positive behaviour and feel extremely safe. They are very considerate, very respectful and caring of others and highly positive about learning.

– Ofsted report

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